FAQ

JCripps Design is a full-service marketing agency headquartered in the Topeka, KS area. We have a globally distributed team, and we work with clients in our local community as well as national and international clients of all sizes.

A globally distributed team means that we have team members all over the world that work together on different projects. This is awesome because it helps us keep our overhead costs down, allowing us to pass savings on to our clients. As well, interacting with each other as a global team means that we enjoy a really rich and diverse atmosphere together. We all bring different skills and life experiences to the table, and when we put those skills to work for our clients, we produce some really awesome things!


Our founder, Janelle Cripps, first started launched the JCripps Design brand in 2010. Janelle and Bailey partnered together and transitioned the brand to a full-service agency in 2019, and celebrated the grand opening of our first brick-and-mortar location.

We specialize in website design and development, web and mobile application design and development, graphic design for the web and printed media, social media management, paid ads management, sales funnels, and start-up business consulting. We also do a lot of smaller odd-ball tasks, such as fixing free online business directory listings, managing and updating existing websites, writing ad copy and designing the graphics for paid ad campaigns, and writing content for all kinds of different purposes (blogs, research papers, manuals, presentations, flyers, catalogs, etc).

We try to keep our agency as transparent as possible! You can review our website for information on all of the services that we provide. We do offer custom quotes at times, but we try to make sure that we have everything listed so you can see our full pricing breakdown and place orders quickly online.

We work with businesses and non-profit organizations in our local community, as well as national and international clients through virtual hiring platforms like Upwork and Freelancer. Everyone who has a message to share has a marketing need. So whether a local church needs to print banners and flyers to promote a fundraising event they are having, or a large business needs to revamp their website and design a custom mobile app, we’ve got them covered.

We know no limits. We have worked on projects of many sizes, in many different industries. Nearly every industry needs marketing services in some form or another, and we have different solutions to fit different project needs. We specialize in getting stuff done. We strive to do it right the first time, get it done on time, and stand by everything we deliver. In the event that a client needs something that we don’t offer in-house, we have a great curated list of vendors that can help us out at amazing rates, so we can offer the best possible value (and highest project standards) for each of our clients, no matter what they need.

Yes! Right now, we can provide these examples to you on request, or you can see some of our past projects on our Upwork Agency Profile. We will be launching a full portfolio on our website that you can review as well, though we are still currently building this feature. (Updated 7/15/2019) 

We sure do! You’re welcome to check out our reviews and testimonials on our website, Facebook, Google, Yelp, and the Better Business Bureau.

Most of our new clients are really turned off by marketing agencies and ask us how we are any different than other places they have worked with before, that ultimately delivered unsatisfactory results. Our answer is simple... because we simply don’t play those games.

We aren’t going to throw all kinds of random numbers at you, we aren’t promising you the world on a gas station budget, and we aren’t running up hourly billing for stuff that isn’t even tangible to the business owner. We keep our pricing at fixed-rates whenever possible, and we roll our sleeves up and put in actual work. We aren’t white-gloving every little thing we can. That’s what we built our team on, and those are the kind of businesses that we help. We simply get it done, and we believe in empowering business owners to learn the necessary skills to manage their own marketing even long after we have fulfilled their orders, because we are WELL AWARE of how difficult it is for newer companies to hire professional help. We’ve been there!

You can contact us by phone, email, Upwork, or most major social media platforms. The best way to contact us is by emailing us at projects@jcrippsdesign.com. Someone on our team will get back with you pretty quickly! Usually within the hour.

Technically we are open from 9am - 5pm, Monday through Friday. However, we have a globally distributed team. That means we have people working 24/7/365 to cover our clients’ needs. We are in-and-out of our local office a lot, so it is best to shoot us an email to request an appointment if you’d like to meet with us in person!

You can search for us online and find us just about everywhere. We definitely recommend that you check us out!!!

We sure do! Here you go!

We are ALWAYS looking for talented individuals to join our team. You’re welcome to submit an application at any time if you’re interested in being considered!

YEP. We’ve been there. Many small- and medium-sized businesses are trying to bootstrap their way to better lives, and that’s what we came from as well. So we always try to work with people no matter what budget they are working with, because professional branding and marketing are often key players in a company’s success or failure. We even have programs available to help out with this!

JCripps Design On A Dime is a program we developed for small businesses to access professional marketing and branding services, even when they have tight budgets. Business owners can refer more established friends that own businesses and might need our services. If that client lets us know who referred them and we complete a project for them, the referring individual can earn up to 20% credit toward their OWN marketing projects (or 10% cash back in case they need something else we don’t offer). This means that a hopeful client can earn enough referral credit to order an entire website, mobile application, help with social media, professional graphics, and so much more.... TOTALLY FOR FREE. Just because they knew a friend who also needed marketing anyways!

Every quarter, we select one marketing project for a local non-profit or charitable/humanitarian group and donate our time to help them out. This could be a website, a mobile app, help with managing social media, creating a video, designing flyers and banners, or any number of things. The only costs to the organization would be the cost of printing physical materials or any other sign-up fees/platform fees that aren’t in-house (which is dictated solely by the company or service they are needing — like signing up for Quickbooks or purchasing a domain). Otherwise, it’s all free. We research and choose the projects that we think might have the highest positive impact on the world around them, but the most financial need. Other than that, there are no other restrictions.

EASY! Our referral program helps us keep our doors open and our calendars full while helping small business owners access services they may have otherwise not been able to afford. That’s a big deal for us, because we’ve been there as small business owners. Our Pro Bono program helps us do our part to support impactful causes in our local communities that might have otherwise not gained any traction without professional guidance. In short, because it helps us to keep feeling like we’re making a difference in the world around us and not just selling people random junk they don’t need. There is enough of that going around, #thankyouverymuch.

Just reach out and let us know! We will do some digging and see if we can help you out!

If you’d like to sign up for the JCripps Design On A Dime program, all you have to do is just make a customer account here. If you refer someone and they place an order with us, we’ll update your account to reflect your credit once their order is complete.

If you’d like to be considered for the Pro Bono Program, just shoot us an email and tell us all about your organization and what you’re hoping to accomplish for your project. We’ll get back with you ASAP to let you know about our availability and get familiar with your goals and what you’re needing help with!

Absolutely. We offer an additional 10% off all services for all critical service providers, no limits. This includes current and veteran service members, on active duty and in reserve, as well as law enforcement, corrections, emergency medical personnel, healthcare professionals, farmers, and educators of all grade levels. These benefits ALSO extend to their immediate families. If you would like to use this discount, please reach out to us before placing your order so that we can verify your status and send you a unique discount code to apply at checkout. Thank you for your service to the people of our nation.

You need to know that all services that we provide to our clients are subject to our agency’s Terms of Service. You will be required to sign a formal acknowledgement of these terms before we start any project for you, even if it is your 10th time ordering from us.

Definitely! We run on Shopify, so your payment method is protected by their carefully constructed secure payment gateways. Plus, you can also use PayPal, or even select “Upwork” as your payment method, and head over to search our name and start a project under the Upwork Platform for additional payment protection as well.

We definitely get it. Let us know what questions you have, we’re happy to help! You can reach us by phone, email, social media, LinkedIn, Upwork... any way that is convenient for you, we’re here! If you are concerned about placing your order properly, getting the details just right, or simply trusting a “random company on the internet,” we definitely understand. Let us know how we can help you get more acquainted with our processes!

First of all... that’s really messed up. Second of all, we PROMISE not to do that. We’ve been around for a long time. We are not a new agency, we have a real life presence in our local community, and we really are a real place. We encourage you to give us a thorough investigation!

Once you place your order for one of our more in-depth services (like web design, logo design, etc) you’ll receive an email to request more information from you. It will explain what information we need specifically for each type of service that you have ordered. Before we start, we will reach out to you directly to make sure we have everything we need and to talk about your overall vision for your project.

It all depends on the project, but we will give you an official quote when we onboard your project. We usually have a 2-3 week turnaround time for web design and development, while most graphic design projects only take a few days. It all depends on how fast you submit assets and information and the speed that we communicate back and forth.

We expect you to be prepared with your time, resources, and assets when you engage in a project with our agency. We are able to expedite projects and timelines on occasion for an additional fee, however we try to avoid this in most instances and we try to limit these requests only to smaller design projects.

We want to be sure that we provide the best service for all of our clients, so we run a tight ship when it comes to our schedules AND yours. We live and breathe by #NoNonsense Marketing, and with that brings the saying, “poor planning on your part does not constitute an emergency on our part.”

All of our creative services come with 2 standard revisions, which means you’ll have two chances to let us know exactly how we can revise to make your project just how you’d like it. After that, you can still make changes, but it will be subject to additional billing.

We do offer discounts on bulk orders, but these must be processed manually and are decided on a case-by-case basis at this time. Let us know if you’re interested in ordering in bulk, and we’ll work you up a custom quote!

Yep! We have some pre-built packages for sale on our website, but we can also custom tailor these to meet your specific project needs. Discounts are built in to our package pricing. Just let us know if you’re needing something specific.

Sure! Just send us an email! We’ll be happy to help. Sometimes, if we have already started work on your order, this isn't possible. So make sure to reach out ASAP to let us know what's going on, and we'll try to help you out!

You can see a detailed explanation of all of our policies and terms of service here.

Social media management is a full-time job. To hire someone full-time at minimum wage (Kansas is currently $7.25/hour) that’s approximately $1256.67 per month, not including training costs, employer taxes, unemployment insurance, added payroll expenses, and any other benefits. Our most expensive package is currently $799.

Go for it! Managing social media is NOT rocket science, and there aren’t any special tips and tricks to it that you can’t find by performing due diligence in researching it. Nobody NEEDS to hire someone to do social media... IF they have the time to dedicate to doing it for themselves. We offer our services to help those clients who do NOT have the time to do it themselves and are looking for a more cost effective alternative to hiring someone in-house. But there aren’t any magic tricks here! All business owners are 100% capable of doing this on their own with enough time and dedication. It’s just that it takes a lot of time and dedication.

The extent of our work depends on the package you select. The differences between each option are the number of platforms we will run, the number of hours we will dedicate to management tasks, the extent of our management tasks, and whether we help with graphic design included in the package or not. Generally we will post custom-curated content designed to boost engagement and interact with your customers whenever they comment. We will pay attention to what your audience is reacting to and maximize those posts. On on premium plan, we will also create custom branded graphics for you to share intermittently throughout the month to help show who you are and what you are all about, as well as showcase special events and announcements you might have. We are available to answer any questions you have as well. You’ll be set up on a recurring billing plan that you can cancel anytime with no obligations.

NOPE. This is NOT paid advertisements. This also isn’t Pay-Per-Click or any variation of that. We will find, share, and manage custom-curated content for you and interact with your users organically. The only cost is the total of your original order.

As a part of our premium social media package, we will design graphics and write ad copy for you at no additional charge. We will even set up the ad campaigns to reach your targeted demographic, and set your daily budget for the relevant platform. However, our actual service of planning, running, and monitoring paid advertisements is totally separate from our organic social media management service, and requires a custom quote.

This is a buildable service. That means that over time, you will see your user engagement become more and more involved in interacting with your content. We watch what is working and what isn’t for your audience, and each month we make adjustments to what we post accordingly. The ramp up period for social media management is approximately three months (one quarter). This is due to the length of time it takes to truly propagate your increased activity through to the algorithms that different social media platforms use to decide which content to push to users so we can find the “sweet spot” and maximize your engagement. All platforms use different algorithms, so the first three months you should expect for your results to vary widely as that process is honed in on for your specific industry. Once you make it through that growing period, you should see regular and consistent engagement each month that we will formally report to you on after that point.

When you order print design from us, it covers the cost of our actual design work. You will get two standard revisions to make sure we have everything right. Depending on what type of design you have ordered, we may deliver two versions of your design (one designed for sharing on the web, and one designed for printing). You can place your print order with us later or send to your favorite printer.

We can pretty much design anything you need. Our most common orders include business cards, flyers, brochures, banners, stickers, t-shirts, and trade show materials. We can also design custom window clings, outdoor signs, door hangers, directmail pieces, and vehicle wraps. Even if we haven’t listed it here, we can usually get you taken care of. Just reach out and let us know what you need!

Our design fees are available for online ordering, and eventually we have plans to build a custom print order function into our website. Until then, we charge a standard $49 for basic designs, $99 for complex designs, and $10 for additional names for business cards. Let us know if you’re looking for print and we can help you out one-on-one! We are hoping to have these features completed within the next month or so (Updated 7/15/19). 

At this time, just reach out and let us know what you’re looking for. You’ll need to let us know what type of product you need to print, your quantity, and if you have paper choices already decided. Otherwise, we will walk you through your options and give you a custom quote.

Absolutely! We are happy to send over your designs with print-marks and bleed according to your printer’s specifications. If you have details, please attach them to your order or send it over to us via email and we will make sure to follow the specs in our design process.

Check back soon for detailed updates to our FAQ!

Once you place your order with us, you'll have the option to pay for your order up front, or book your project with us through Upwork. When you book through Upwork, you'll have the opportunity to place a 50% deposit on your project, rather than paying for everything up front. Upwork projects incur additional fees not included in our prices listed here (to cover our additional costs through the platform), but it allows you to break your payments up over time.

Once your order is placed and your payments have been applied, you'll receive an email requesting more information about your project. We'll gather information, content, and assets from you, and we'll also send you project onboarding agreements that will need to be signed and returned to us.

Once the onboarding stage (content gathering, contract signing, and project planning) is completed, we'll break your project down into multiple building phases. For clients on Upwork, you'll receive a payment request for 25% of your project fee midway through your project, and the final 25% will be due on delivery. We will also assign contingent deadlines for various tasks, and assign action items for things we need you to do so that we have all of the assets we need.

After that, we get to work! We'll update you on our progress, ask you questions, answer yours, and create something great together! Once we're all done and your account is paid in full, we'll transfer your website to you. We'll stick around for 30 more days to make sure you don't need any help navigating your dashboard, and ready to fix any errors that may pop up.

There are many developers who still prefer to build fully customized websites that aren't hosted on platforms like Shopify, but this is not required for most small- and medium-sized businesses.

We focus our projects on our end user. That means we want to provide the simplest tools for you to remain in control, without feeling pressured to re-hire developers to make simple changes and updates that take a few minutes. We've seen way too many horror stories of clients being charged thousands of dollars, just. because. they. didn't. understand. any. different. That is absurd.

As an agency, we feel that THOSE developers have a tendency to be opportunistic at the small- and medium-sized business level, and the fact that many of our clients are scared to death to update their websites for this reason really grinds our gears.

The tools available to business owners these days make web maintenance very simple, and we strongly believe that you should be empowered to handle these tasks yourself IF you want to.

In short, we don't want you to hire us for updating your site later because our work is messy, complicated, and intimidating to you. We want you to hire us because you like our services and feel comfortable trusting us with your ongoing needs.

Platforms like Shopify allow us to build your beautiful website and leverage powerful resources for you on top of it. You have free access to in-depth FAQ's and tutorials, award-winning customer service, modern and intuitive dashboards, and innovative technology that is currently shaping the next generation of web development. We feel like our clients win no matter what, on that note.

Absolutely. We can simply turn your cart function off.

The benefits this platform provides to our clients are astronomical. Plus, you never know! You might decide you want to sell a t-shirt later, or even an eBook. What about tickets for a fundraising event? Or donations for an important cause? Those functions are already built into your dashboard, as well as blogging, beautiful design, and powerful SEO capabilities. And it's all simple enough for you to navigate on your own.

Party on!

Companies like Upwork charge us fees for servicing your account through their platform. While the increased costs sometimes feel inconvenient, there are many benefits for scheduling your project with us through Upwork.

For starters, Upwork provides many layers of protection for their clients and freelancers. For clients who have not worked with our agency before, feel unfamiliar with our brand, and may have had bad experiences with agencies in the past, this can provide valuable peace of mind. Additionally, booking your project through Upwork means that you can pay a lower up-front cost to get your project started. It increases the cost overall, but you're able to only pay 50% down to start, where you must pay for your project in full when ordering through our website.

We are still working on building our custom portfolio gallery, but we can provide a list to you on request. Just send us an email and let us know you'd like to review our list! Our portfolio should be ready soon! (Updated 7/15/19).

Once we've completed your website, we will transfer your website to you with directions on how to log in, manage certain functions, and your next steps as a proud new owner. We'll stick around for the next 30 days to monitor your website for errors and help you if you aren't sure how to do something on your own.

We can teach you! We build our websites on very simple platforms that allow you to have full control over your content.

If you still need help, or you don't have the time to update and manage on your own, we're happy to help! We offer a low-cost monthly maintenance package that you can order on a recurring billing cycle. Cancel anytime, no questions asked!

We have a dedicated form on our website to handle all maintenance requests for websites that are within our 30-day warranty period, or covered under our website maintenance subscription service. We usually get back with you on the same day, though it can take up to 48 hours.